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Troubleshooting Steps

Check this page outset for common issues based on Android Setup.

Try the instance project on Github.

If stuck, contact support directly or e-mail [email protected] for help.

For faster assistance, please provide:

• Your OneSignal App Id
• Details, logs, and/or screenshots of the consequence.
• Steps to reproduce

Please follow all steps beneath. If you are still having bug, please reach out to support with a log generated following the steps below.

Render to the setup guide y'all followed in Mobile Push button Quickstart to make sure yous followed all steps calculation the OneSignal SDK to your app.

Native Android SDKs, make sure you added the OneSignal init code within the onCreate method in your Application class.

If yous exercise not accept an Application Class, follow this guide.

After running through the balance of this Troubleshooting guide, use the OneSignal SDK setLogLevel method to Verbose to check the full logcat from the device when reproducing the behavior.

            //The following options are available with increasingly more than information: //NONE, FATAL, Error, WARN, INFO, DEBUG, VERBOSE OneSignal.setLogLevel(OneSignal.LOG_LEVEL.VERBOSE, OneSignal.LOG_LEVEL.NONE);                      

If you demand help interpreting the logs, please share them equally a .txt file to help our support and applied science squad assist you lot.

ane. Select Android Monitor from the bottom of the window.
------If you don't see this select it from View > Tool Windows > Android Monitor
ii. Select your device from the drib down.
3. Ensure no filters are fix and the blazon is ready to Verbose.

iv. Select all lines in the log by pressing Command + A and then copy them.
5. Paste them into a .txt file and transport this to support. Include steps to reproduce the problem every bit well.

ane. adb logcat -b all -d -five threadtime > onesignal_crash_logcat.txt
2. Send the onesignal_crash_logcat.txt to back up. Include steps to reproduce the problem equally well.

If you don't have adb in your path yous will demand to fully path to adb in the Android SDK. It is under <android-sdk>\platform-tools\adb.
If you don't accept the Android SDK installed you can just download the SDK Platform Tools which contains the adb executable.

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ANR errors occur when the main thread of your app is beingness blocked for over five seconds. You may see these occur along with:

          Broadcast of Intent { deed=com.google.android.c2dm.intent.RECEIVE flg=0x11000010 pkg=YOUR.PACKAGE.NAME cmp=your.packet.name/com.onesignal.FCMBroadcastReceiver (has extras) }                  

This merely shows how the app procedure started. This may appear to occur more than often after adding OneSignal due to push notification received events starting your app process.

The best fashion to dig into these ANR bug is to check the full stacktrace of all threads.

Starting at the top of each stacktrace and working down, it will aid guide yous on which event occurred last to trigger the ANR.

If you see OneSignal in the actual stacktrace, delight make sure you are testing on the latest version of our SDK. One time yous verify that is however happening, transport the full stack trace of all threads with the ANR to [email protected] and we will help investigate.

The total log would near probable be in the low 1,000s of lines long. The log we are looking for looks something like this.

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Check if yous are calling our SDK Method: OneSignal.clearOneSignalNotifications(); or using the native Android method NotificationManagerCompat.from(context).cancelAll() discussed here.

The OneSignal Android Native SDK will reshow notifications that did not get interacted with. The user must click or dismiss the notification to not show it again.

This means that Android Studio or Gradle could not download our plugin. Please check the following.
i. Open your browser to http://search.maven.org/ to make sure it loads on your organization.
ii. Make sure you lot're using Android Studio version 1.four.0 or newer.
three. Become to File > Settings.
4. Search for Offline work and uncheck this option.

5. Add together the following to your .gradle file.

            repositories {     mavenCentral() }                      

six. Endeavour restarting Android Studio and so going to Tools > Android > Sync Projection With Gradle Files.

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If you are receiving the following Android Studio error when building your project

          Error:Execution failed for job ':app:processDebugGoogleServices'. > Delight fix the version conflict either by updating the version of the google-services plugin (information near the latest version is available at https://bintray.com/android/android-tools/com.google.gms.google-services/) or updating the version of com.google.android.gms to 9.0.0.                  

Remove the following line from your .gradle file.

          utilize plugin: 'com.google.gms.google-services'                  

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This error means you added plugins { ... } to the wrong spot in your app/build.gradle. You must take the following 3 lines at the very pinnacle of your file. Double cheque you lot don't have duplicated lines besides.

            buildscript {     repositories {         maven { url 'https://plugins.gradle.org/m2/'}     }     dependencies {         classpath 'gradle.plugin.com.onesignal:onesignal-gradle-plugin:[0.x.0, 0.99.99]'     } } apply plugin: 'com.onesignal.androidsdk.onesignal-gradle-plugin'                      

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Could non find class errors are expected in the logcat for Android devices before v.0. It is merely letting you know information technology could not find these classes every bit your app loads into retentivity. It does not cause whatever problems in your app as the calls are guarded with runtime checks so they won't create any problems.

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          Failed to resolve: com.android.support:customtabs:[26.0.0,26.ane.0) Could not resolve all dependencies for configuration ':appName:'.    > Could non observe any version that matches com.android.support:customtabs:[26.0.0,26.ii.0).      Versions that practise not friction match:          26.0.0-alpha1          25.three.1          + 19 more      Required by:          project :appName > com.onesignal:OneSignal:three.half dozen.0                  

Please apply one of the Options below to resolve the outcome;

Add together the new Google Maven repo to your build.gradle

            repositories {     maven { url 'https://maven.google.com' } }                      

Besides update compileSdkVersion to 26 in your app/build.gradle.

If you are not set up to update your project to the new support library yet and are yet using targetSdkVersion 25 or lower y'all tin can follow Selection A or C in the section'southward instructions.

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          All gms/firebase libraries must use the exact same version (mixing versions tin can lead to runtime crashes). Found versions eleven.0.iv, 10.2.ane. Examples include com.google.android.gms:play-services-base of operations:eleven.0.4 and com.google.android.gms:play-services-gcm:ten.2.1.                  

OneSignal automatically adds the post-obit dependencies;

• com.google.android.gms - Version eleven.2.+
• com.android.back up - Version 26.1.+

To prepare this issue, all dependencies must be matching versions.

Add together the OneSignal-Gradle-Plugin to your project.

Upgrade - Find all com.google.android.gms compile lines and update them to lucifer.

            // Update 9.0.0 to 11.two.+ so it is using the same gms version as OneSignal compile 'com.google.android.gms:play-services-maps:9.0.0'                      

Downgrade - Force OneSignal's dependencies to a lower version.

            // Replace gmsVersion and/or androidSupportVersion with the versions you need to downgrade to.  def gmsVersion = '11.2.+' compile("com.google.android.gms:play-services-gcm:${gmsVersion}") {     forcefulness = true } compile("com.google.android.gms:play-services-location:${gmsVersion}") {     forcefulness = true }  // Must use 26.0.0 or newer if y'all have targetSdkVersion 26 def androidSupportVersion = '26.1.+' compile("com.android.support:support-v4:${androidSupportVersion}")  {     force = true } compile("com.android.back up:customtabs:${androidSupportVersion}")  {     strength = true }                      

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If you see that some obfuscated Firebase or Google GMS methods are missing, it is most probably a dependency versioning conflict.

You lot tin can apply the gradle dependencies and gradle dependencyInsight directives to troubleshoot which libraries are causing classes/methods to go missing. Refer to the official Gradle documentation for more information:

https://docs.gradle.org/current/userguide/tutorial_gradle_command_line.html#sec:dependency_insight

For case:

            ./gradlew app:dependencyInsight --configuration compile                      

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If you see the following error brand sure you lot accept completed step 1.2 correctly.

          Execution failed for task ':app:processDebugManifest' Manifest merger failed with multiple errors, see logs                  

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Make sure you lot added the code from step 1.1 of the Android Setup to the very tiptop of the build.gradle file. This should be the first line of code in the file.

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Please follow our No users on dashboard guide first.

Make certain you have your Application in your AndroidManifest.xml and add logging around OneSignal to make sure it is being called.
Brand certain yous have android:name=".ApplicationClass".

            <awarding android:allowBackup="truthful" android:icon="@mipmap/ic_launcher" android:label="@cord/app_name" android:theme="@style/AppTheme android:name=".ApplicationClass">                      

            public class ApplicationClass extends Awarding {     @Override    public void onCreate() {       super.onCreate();                      Log.d("OneSignalTag", "Before OneSignal init");             OneSignal.setLogLevel(OneSignal.LOG_LEVEL.VERBOSE, OneSignal.LOG_LEVEL.NONE);       OneSignal.startInit(this).init();        Log.d("OneSignalTag", "Later on OneSignal init");    } }                      

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1. Make sure you have onesignal_app_id in your build.gradle and your id is right.

            android {    defaultConfig {       manifestPlaceholders = [onesignal_app_id: "PUT YOUR ONESIGNAL APP ID HERE",                               // Project number pulled from dashboard, local value is ignored.                               onesignal_google_project_number: "REMOTE"]     }  }                      

2. Brand sure you are non replacing the <application> tag in your AndroidManifest.xml with tools:node="supervene upon"

            <application android:icon="@mipmap/ic_launcher" tools:node="replace" <!-- Remove this line!!! --> android:name=".ApplicationClass">                      

If you must replace some attributes please use tools:supercede instead tools:node.
Example: tools:replace="icon, label"

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OneSignal automatically includes the following dependencies;

• com.google.android.gms - Version eleven.2.+
• com.android.back up - Version 26.1.+

Since these are ordinarily used by other SDKs yous may meet problems due to conflicting versions. Add the OneSignal-Gradle-Plugin to your projection which will automatically resolve any conflicts.

ane. Open up your app/build.gradle (Module: app) file, add the following to the pinnacle.

            plugins {     id 'com.onesignal.androidsdk.onesignal-gradle-plugin' version '0.viii.i' } apply plugin: 'com.onesignal.androidsdk.onesignal-gradle-plugin'                      

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In Android Studio open build.gradle (Module: app), make sure yous take the following plugins and the order is the aforementioned equally shown beneath:

            employ plugin: 'com.onesignal.androidsdk.onesignal-gradle-plugin' utilise plugin: 'com.android.application'                      

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In Android Studio open up build.gradle (Module: app), make sure to add the following to the superlative of the file:

            apply plugin: 'com.onesignal.androidsdk.onesignal-gradle-plugin' apply plugin: 'com.google.gms.google-services'                      

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In Android Studio open up build.gradle (Module: app) and make sure you are using the latest OneSignal SDK nether dependencies.

            dependencies {     compile 'com.onesignal:OneSignal:[3.six.0, 3.99.99]' }                      

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Brand certain you take compileSdkVersion to 26 in your app/build.gradle. This is required when y'all update to 26 of the Android Support Library.

If you're getting a conversion to dalvik format failed with error 1 error with Dx bad class file magic (cafebabe) or version (0033.0000) messages earlier this then y'all may have the wrong Java version ready on your system. Run across the follow mail to fix this also every bit the other answers.
http://stackoverflow.com/a/9041471/1244574

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com.onesignal.NotificationOpenedReceiver is divers exactly similar this in the AndroidManifest.xml

Since there are no intent filters it's default is NOT exported outside of the app.

See the Android documentation for this default behavior.
https://developer.android.com/guide/topics/manifest/receiver-element#exported

"com.onesignal.UpgradeReceiver"

This is broadcast receiver is filter to android.intent.action.MY_PACKAGE_REPLACED which only the Android OS should be able to fire. Also the Intent is not read, this is only used trigger an SDK job to put back whatsoever notifications to the shade after the app is updated as Android does not practise this automatically.

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Source: https://documentation.onesignal.com/docs/troubleshooting-android